At Wearsego, customer satisfaction is our priority. We offer a hassle-free exchange, return, and refund process to ensure a smooth shopping experience. Please read our policies carefully before making a request.
30-Day Easy Return Policy
- Customers have 30 days from the delivery date to return or exchange items.
- The return or exchange request must be initiated within 3 days of receiving the product.
- Contact our customer service via email to start the process. Our team will respond within 24 hours.
- Returns will not be accepted after 30 days. If the customer has not initiated the return process via email or call within 3 days of receiving the order, or if we do not receive the returned product within the 30-day period, we will not accept it.
Order Cancellation
- Orders can be cancelled within 24 hours of placement for a full refund.
- Cancellations made after 24 hours will incur a 30% deduction from the paid amount.
- If cancelled within 3 days before the scheduled shipping date, a 50% deduction will apply.
- Cancellations are not accepted after 3 days of order confirmation.
Exchange Policy
- If you receive the wrong size, colour, or pattern, you are eligible for a free exchange.
- Customers requesting an exchange for size issues will receive a replacement at no extra cost. However, shipping and handling charges apply.
- To validate an exchange, submit clear images of the issue within 7 business days of receiving the item.
Return Policy
- Returns are not accepted for multiple similar items ordered in different sizes.
- Customers bear the return shipping and handling costs.
- Products must be returned in original condition with tags attached.
- Requests made after 24 hours of receiving the item will not be accepted.
- Before processing a refund, our team will inspect the product for quality verification. If the item is found to be damaged, used, or altered in any way, the return will not be accepted, and no refund will be issued.
Custom Size Orders
- Each custom order is carefully crafted to meet specific requirements. Thus, custom-sized jackets or coats are non-refundable.
Custom Duties & Taxes
- We offer free shipping and declare products as gifts to help minimize customs fees. However, any customs duties or taxes imposed by the buyer’s country remain the buyer’s responsibility.
Rules & Conditions for Returns & Exchanges
- Items must be unused, in their original packaging, with all labels and tags attached.
- A valid reason must be provided when requesting a return or exchange.
- Clear pictures must be attached to the requested email for validation.
- Customers are responsible for securely packaging the return to avoid damage during transit.
- If the product is defective or damaged upon arrival, report the issue within 3 days with photos for a resolution.
- Refunds (excluding shipping and handling fees) will be processed within 7-10 business days to the original payment method.
- Products purchased during sales or promotions may have different return policies. Check the specific terms for details.
Important Notes
- We reserve the right to refuse returns, exchanges, or refunds if the item is used, damaged, or missing original tags.
- Our policy applies to purchases made directly from our website. For items bought from authorized retailers, please refer to their policies.
- Any disputes will be handled at our discretion and applicable laws.
- We may update this policy at any time. For the latest information, visit our website or contact customer service.
If you have any questions, email or call our customer service team. We’re here to help!