At Wearsego, we strive to ensure the utmost satisfaction of our valued customers. We understand that occasionally, you may need to exchange, return, or seek a refund for a purchased product. To provide you with a seamless experience, we have established the following Exchange, Return, and Refund Policies:
30 Days Easy Return Policy:
We offer a 30-day window for returns and exchanges from the date of delivery. It is essential to initiate the return or exchange process within 3 days of receiving your order. After this period, the privilege of returning or refunding the product will expire. To begin the process, please contact our customer service representative through email within the specified timeframe. Our dedicated team will resolve your query within 24 hours. Please note that no returns will be entertained after the 30-day period.
Cancellation of Orders:
If you wish to cancel your order, please make the request within 24 hours of placing it. In such cases, we will provide a full refund to your respective account. However, please be aware that cancellation requests made after 24 hours will incur a direct deduction of 30% from the paid amount. If the cancellation is requested within 3 days before the scheduled shipping date, a direct deduction of 50% will be applied. We regret to inform you that no cancellations can be entertained after 3 days of order confirmation.
Exchange Policy:
If you require an exchange due to sizing issues, we offer a hassle-free exchange process. You can exchange the product for a different size, and we will provide you with a new item free of cost. However, the customer will be responsible for paying the shipping and handling costs, which will depend on the weight and size of the item. In case there is an error on our part, such as a difference in size or a discrepancy in color or pattern compared to the product image on our website, you are eligible for a return and exchange. To validate the exchange, please provide images of the jacket highlighting the issues within one week (7 business days) of receiving the product.
Return Policy:
For orders that consist of multiple similar products in different sizes, we do not offer return or exchange services, as this facility has been misused in the past. In the case of a return, the buyer will be responsible for the return shipping costs. Additionally, the customer will need to cover the shipping and handling costs, which depend on the weight and size of the jacket. Prior to sending the jacket back, our diligent product inspector will review its color, sizing, stitching, leather quality, and pattern to ensure its condition. If you have any concerns, please email us at the provided email address, highlighting your issues. It is important to note that products without tags will not be accepted for return, refund, or exchange. Any requests made after 24 hours of receiving the product will not be acceptable.
Custom Size Orders:
Please be aware that custom-sized jackets or coats are nonrefundable. We ensure careful attention to detail for custom orders to meet your specific requirements.
Custom Duties:
While we provide free shipping for jackets and declare them as gifts to minimize customs duties, it is important to note that every country has its own customs policies. Any customs duties or taxes will be borne by the buyer.
Rules & Conditions:
To ensure a smooth return or exchange process, please adhere to the following rules and conditions:
- Returned items must be unused, in their original condition and packaging, with all labels and tags attached.
- Returns and exchanges must be requested within the specified timeframe.
- Please provide a valid reason for exchange or return when initiating the process.
- Take clear pictures of the product and attach them to the email for validation purposes.
- The customer is responsible for carefully packaging the item to be returned or exchanged to ensure its safe transportation.
- The customer is responsible for the shipping and handling costs associated with returning or exchanging the item unless there is an error on our part.
- Refunds will be processed within 7-10 business days after we receive the returned item. The refund will be issued through the original payment method used for the purchase.
- In case of a refund, the amount refunded will exclude any shipping or handling charges incurred during the initial purchase.
- Items purchased during promotional or discounted periods may be subject to different return and refund policies. Please refer to the specific terms and conditions of the promotion or discount for more information.
- We reserve the right to refuse returns, exchanges, or refunds if the item is not in its original condition, has been used, damaged, or is missing any tags or labels.
- If you received a defective or damaged item, please contact us immediately, providing clear pictures of the issue, within 3 days of receiving the product. We will assess the situation and provide you with a suitable solution.
- Our Exchange, Return, and Refund Policy apply to online purchases made directly through our website. For purchases made through authorized retailers, please refer to their respective return and refund policies.
- Any disputes or disagreements regarding returns, exchanges, or refunds will be resolved in accordance with our discretion and in compliance with applicable laws and regulations.
- We reserve the right to modify or update our Exchange, Return, and Refund Policy anytime. Please check our website or contact our customer service representative for the most up-to-date information.
We value your satisfaction and strive to provide the best customer service possible. If you have any further questions or concerns regarding our Exchange, Return, and Refund Policy, please don’t hesitate to reach out to our customer service team via email or phone.